Returns & Refunds

Return and Refunds Policy

At CYRA, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes you may need to return an item. Please review our return and refunds policy below:

Returns

  1. Eligibility: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.

  2. Initiating a Return: To initiate a return, please contact our customer service team within 7 days of receiving your order. You can reach us via [contact information] or e-mail us : info@cyraofficial.com . Please provide your order number and the reason for the return.

  3. Return Shipping: Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to an error on our part. We recommend using a trackable shipping service and retaining proof of postage.

  4. Refunds: Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

Refunds

  1. Damaged or Defective Items: If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange for a replacement or offer a full refund, including return shipping costs.

  2. Non-Refundable Items: Certain items are not eligible for refunds, including gift cards, downloadable products, and items marked as final sale.

  3. Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company. It may take some time for the refund to be officially posted. If you’ve done all of this and still have not received your refund, please contact us.

Exchanges

Unfortunately, we do not offer exchanges at this time. If you need a different size or style, we recommend placing a new order for the desired item and initiating a return for the original item.

Contact Us

If you have any questions or concerns regarding our return and refunds policy, please don't hesitate to contact us at info@cyraofficial.com . Our dedicated customer service team is here to assist you.

Thank you for shopping at CYRA !